Refund Policy

We want you to be happy with MyGradePrep. Because Premium gives instant access to digital content, refunds work as follows.

You will get a full refund if

• You were charged twice for the same purchase.
• You were charged but Premium was not added and we cannot fix it within 48 hours.
• You change your mind within 3 days of paying and have answered fewer than 20 questions since the payment.

Refunds are not available for

• Premium time that has been substantially used, or requests made more than 3 days after payment (except the cases above).
• Activation PINs that have been redeemed. Unused PINs bought from an agent are refunded by that agent under their own terms.
• Free Premium from trials or referrals.
• Accounts suspended for breaking our Terms of Use, such as account sharing.

No automatic renewals

Premium never renews automatically, so you will never be charged unexpectedly. You only pay when you choose to buy again.

How to ask for a refund

Email support@mygradeprep.com from your account's email address with your payment reference (shown in Plans & billing → Payment history, starting with "MGP-") and the reason. We reply within 2 business days.

Approved refunds are sent back to your original payment method through Paystack. Banks usually take 5–10 business days to show the money. Your Premium access ends when the refund is made.